[ Photo Usage ]
[ Creating Card ]
[ Ordering Process ]
[ Shipping Information ]
[ Payment Information ]
[ Miscellaneous Customer Service ]
PHOTO USAGE & SUBMISSION
A: We accept jpg, gif and png format
A: Yes, photos must be 10 MB or less.
A: To help us ensure the best quality of output for your photos, please follow these guidelines when submitting your photo:
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Always upload photos with the highest resolution possible.
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We recommend that you upload a photo in one of our approved formats with a minimum size of 1 MB or a minimum resolution of 175 dpi. A 1.5 MB file is preferred for best quality. If you use a lower resolution picture, it may affect the quality of your finished product.
Because our goal is to produce the best possible product, a Little Card Company designer may contact you to discuss alternatives if we find that your photo does not meet the above guidelines. One option would be to use a larger version of the photo if it is available, or another option would be to choose another photo altogether. Feel free to contact our customer service department via email at customerservice@littlecardcompay.com if you have further questions.
CREATING YOUR CARD (back to top)
Q: How do I customize the text?
A: The number of custom text lines varies by design. Once you have selected the design you want to purchase, you can find the custom text boxes below and to the right of the card image on that page. The header reads “Customize your text here:” Asterisks indicate required fields. Text boxes without the asterisk will remain the same as the corresponding areas on the card unless you enter your own text.
Q: How do I upload a photo?
A: Click the blue “Upload file” button on the product page. This will bring up a window labeled “Choose file to upload,” at which time you will browse the files on your computer until you find your photo. Click on the file name and then click on the “Open” button. Once the file has uploaded to our system, a small pop-up window appears letting you know the image has successfully uploaded. Your photo will not appear in the window; however, we will send you a free proof with your photo and personalized text within 48 hours. Please contact us if you have additional questions.
ORDER PROCESS (back to top)
Q: Do you use customization software?
A: We no longer use customization software. The current process allows the customer to select a design, upload a photo or photos (depending on the design), and enter personalized text in a line-by-line fashion. One of our designers then downloads the image(s) and the text to create a customized proof. The FREE proof is then emailed to the customer within 48 hours of the order being placed.
Q: Do you make any changes to my photo(s) after I upload them?
A: A designer may review your order before it goes to print. We will not change your order but may email you with problems.
Q: Will I see a proof before the order is shipped out?
A: Yes. We will send a FREE proof to the email address provided within 48 hours.
Q: What if my proof does not look the way I want?
A: You will have an opportunity to make one round of changes once you receive your proof. We will email you a revised proof for you to approve.
Q: Can I swap out a photo after placing my order?
A: You will not have the option of changing your photo once you have submitted your order, unless the designer deems the original too low res to print. At that point, you will have the option of forwarding one additional photo at the correct resolution.
Q: Are envelopes included with the cost of the order?
A: Yes, white envelopes are included at no additional charge with your order.
Q: Can I pre-order my envelopes?
A: No, you cannot pre-order your envelopes at this time.
Q: How long will it take to receive my order?
A: Your order will be shipped 2-3 business days after you approve your free proof. Please add additional shipping time based on the method you chose at checkout. You can track your order by signing into My Account.
Q: Can I pay extra for a rush order?
A: Yes. If you would like to place a rush order, please send an email to customerservice@littlecardcompany.com or call us at 800-417-2985 and we will provide you a time estimate and a shipping cost specific to your order.
Q: How do I check the status of an order?
A: Login to your My Account page to check the status of your order.
Q: Do I have to set up an account before placing an order?
A: No. You can check out as a guest if you prefer; however, creating an account will allow you to track your order and to view previous orders, etc.
SHIPPING INFORMATION (back to top)
Q: Can I pay for overnight shipping?
A: Yes. We offer standard overnight shipping in addition to the standard ground shipping and second day air. Click here to view more information on shipping options/charges.
Q: Do you offer delivery outside the continental U.S.?
A: The Little Card Company solely services the continental United States, Alaska and Hawaii. At present, we do not accept international orders.
Q: If I haven’t received my shipment, who do I contact?
A: Check your account for your order status first. If you still have questions, you can e-mail us 24 hours a day at customerservice@littlecardcompany.com or you can call us at 800-417-2985.
Q: Will you ship to an address other than the one that appears on my credit card?
A: Yes. Please make sure to add the “Ship To” information after entering your “Bill To” information during the ordering process.
PAYMENT (back to top)
Q: What payment methods do you accept?
A: We are currently processing all orders through PayPal. You can either sign in to your established PayPal account to submit payment or you can securely submit your credit card directly through PayPal without registering for an account.
Q: Is your website secure?
A: Yes. When you click through to checkout, all of your information is entered in a secure window. Please check to see that the web address has changed to include https://... and/or you may find a lock icon in your browser window, indicating the secure environment. And, of course, the actual payment is taken via PayPal which provides a secure encrypted environment as well.
Q: Will sales tax be charged?
A: As The Little Card Company is a California-based business, sales tax will be charged on orders shipped anywhere within the State of California.
MISCELLANEOUS CUSTOMER SERVICE (back to top)
Q: What is your refund policy?
A: At The Little Card Company, your satisfaction is our highest priority. We work to ensure that our products and service are the best in our industry.
Should you be less than satisfied with your order or if there has been an error on our part, we would appreciate the opportunity to promptly make it right. Give us a call or send us an e-mail us with your concerns within (14) days of receiving your order so that we can address the issue and if warranted, reprint your order, issue you a credit, or provide you with a refund.
Please bear in mind that this is a custom product. While we will always work with our customers, we cannot provide refunds or reprint orders where customers have made spelling errors, uploaded the wrong picture, or have changed their minds after the order has been processed.
The Little Card Company maintains the right to approve refunds, reprints, or credits based on the criteria listed above.
Q: Will you sell my e-mail or other personal information?
A: The Little Card Company does not release or sell our customers’ information.
Q: What if I have a problem?
A: You can e-mail us 24 hours a day here or you can call our helpful customer service staff at 800-417-2985 from 7AM to 6PM, Monday – Friday, PST. We will respond to emails and voicemails within four (4) business hours. For messages left after 3PM, Mon-Fri, PST, we may respond the following business day.
